Mary Augustine
Customer Retention Manager

Mary Augustine has spent 25 years in the customer service industry which is why she is the face of Courtesy Claims Management. She will investigate, evaluate, and settle your claims for all BG Products, Inc., customer retention programs.

Mary has years of experience with insurance claims, in the legal field, as a special investigator and on an arbitration forum.

She earned a Bachelor of Science in Sociology/Criminology from Kansas State University and a Masters in Business Administration from Newman University. She achieved the designations of Associate in Claims (AIC), Certificate in General Insurance (INS) and Graduate in Claims Administration (GCA).

Bev Ayres
Technical Claims Specialist

Bev Ayres is a claims coordinator with Courtesy Claims Management. Bev worked as an ASE Master Technician for ten years, working with a variety of vehicle makes and models.

After graduating from Amtech Institute at the top of his class with a degree in Automotive Technologies, Bev was invited back to Amtech Institute as an automotive instructor for several years. He then worked as an independent insurance appraiser at which time he built relationships with several different insurance companies.

Bev’s technical and insurance background makes him a great fit to our team and he looks forward to helping you with all of your needs.

Denise Conyers
Claims Coordinator

Denise Conyers is a Claims Coordinator with Courtesy Claims Management, LLC. Denise has worked in finance and customer service related fields for over 20 years. After graduating from Southern Technical College with a degree in Business Administration, Denise served over 11 years as the Financial Aid Director at Wichita Technical Institute. She then managed an automotive retail shop for 5 years and, more recently, was a customer service representative for Sigma Distributing, a local distributor of automotive glass and exhaust parts. Denise’s customer service, automotive retail and wholesale background makes her a great fit to our team.