Our Team

Mary Augustine

Mary AugustineClaims Manager

Mary Augustine has spent 25 years in the customer service industry which is why she is the face of Courtesy Claims Management. She will investigate, evaluate, and settle your claims for all BG Products, Inc., customer retention programs including: Lifetime BG Protection Plan, BG Protection Plan for One-Ton Vehicles, BG Forever Diesel™, BG Engine Assurance™ and BG Pre-owned Vehicle Protection.

Mary has years of experience with insurance claims, in the legal field, as a special investigator and on an arbitration forum.

She earned a Bachelor of Science in Sociology/Criminology from Kansas State University and a Masters in Business Administration from Newman University. She achieved the designations of Associate in Claims (AIC), Certificate in General Insurance (INS) and Graduate in Claims Administration (GCA).

Jonathan Lee

Jonathan LeeClaims/Technical Specialist

Jonathan Lee is a claims coordinator with Courtesy Claims Management. An affinity for automotive maintenance and repair, he spent five years as an automotive technician working with a variety of vehicle makes and models.

After graduating from Kansas State University with a bachelor’s degree in Geography, Jon spent several years in the military serving in Operation Iraqi Freedom and Operation Enduring Freedom. During his tenure, he earned several awards including multiple Army accommodation medals and a purple heart. In the Army, Jon graduated from several leadership academies as well as squad designated marksmen school and served as a vehicle crew evaluator for heavy weapons training. In addition to his work at Courtesy Claims, he is currently serving with the Kansas Army National Guard as a Geospatial Analyst.